FAQ

1. What do you sell on this web site?
We sell our services concerning obtaining and delivering virtual Gold to you to make the game easier.

2. Where do you get so much money from?
The money here is mostly taken from selling premium accounts for D3 Gold (dont ask us about that, we already have a lot of customers, though if we change our minds we will write a notice on main page) and buying it directly from other players. Also some of the money is owned by our real life friends, and we do them a favor selling it here.

3. Can I sell my cash on your site?
You can email us or contact our online chat, we will buy if we need.

4. How can I place an order?
Firstly you need to choose the product you want. We collect information like your real name, address, telephone number and confirmed email. We need these information to ensure safety and quality of all transactions. Then you need to offer give your in-game name and city. When you check out you will be asked to choose one payment method. After all of this done, you just need to pay for the order and wait for the delivery.

5. Is there any discount for larger orders?
It depends your order vaule. Just send an email or contact our live chat, we will assign someone to contact you regarding the discount.

6. How long do I have to wait for delivery?
We try to deliver all the items and money in 15 minutes after we receive your payment. New users or unverified users might need to wait a little longer. We will contact you by email or phone in those cases.

7. How do I get the items in game?
We will meet you in game and trade with you face to face.
 
8. What should I do if I typed in wrong character name?
You have to contact us as soon as possible. We usually try to confirm if the character name is valid, but we do not take responsibility if you didnt contact us before delivery.

9. I didnt receive my items. Can your prove me you really sent them?
Yes! We record every transaction on a file. Therefore you wont be able to cheat that you didnt receive it, or someone must have had access to your account and taken it.

10. What forms of payment do you accept?
We accept payments through Paypal or Credit Cards Through Paypal. You can also pay by Western Union.

11. How long does it take for my payment at www.paypal.com to be processed?
Credit Card/Paypal account balance Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.
eCheck payments - The payment takes a couple of days to get cleared therefore we will not ship any items untill it does.

12. What is Western Union?
It is a global leader in money transfer services. It offers services through Agent locations around the world.

13. How can I transfer money via Western Union?
You can visit www.westernunion.com to check how to pay via Western Union.
 
14. Where i should sent money via Western Union?
If you choose this option, plz come to contact us via livechat.

15. Is this business safe?
Yes, we have experience in selling game curreny for more than 6 years, so you do not need to worry. If anything bad happens due to our fault, we will compensate you or you can report us!
 
16. Can I make a fraud here?
We take any sort of fraud seriously. Whether it is paypal, credit card or internet fraud, we completely cooperate with paypal, as well as local and federal law enforcement officials to apprehend the individuals or groups behind this.

We are committed to the prevention and prosecution any kind of fraud. Some of our fraud prevention measures include:

IP logger, for verification and tracking (we know your IP address)

Contacting Paypal to retain customer telephone numbers (We might call you)

Email/Chat logs

Verification of telephone number and address (we only accept paypal payments that include a CONFIRMED SHIPPING ADDRESS)

Proof of our delivery in a windows media video file.

In the rare event that a fraudulent order passes our screening process, we will report the fraudulent activities to the appropriate legal authorities, eg. NFIC (InternetFraudComplaintCenter-http://www.ic3.gov) & IFW (NationalFraudInformationCenter - http://www.fraud.org) etc. And provide those authorities with the necessary information to complete an arrest and prosecution. Your ISP will be notified of your fraudulent activities and they will punish you according to their User Agreement and/or Acceptable User Policies. We might also initiate civil action against you, depending on the amount of money involved with your fraudulent activities. All information supplied to the appropriate authorities will include, but is not limited to purchase history, IP addresses, Chat history, email history, email IP addresses, customer telephone numbers, and customer addresses associated with paypal.